Frequently Asked Questions
Everything you need to know about your tgin hair care journey.
Where can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We want you to love your hair! If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund, excluding shipping costs.
Are tgin products safe for color-treated hair?
Yes, all tgin products are formulated to be gentle and are safe for use on color-treated, chemically processed, and natural hair textures.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to our international community in the near future.
Are your products sulfate and paraben free?
Absolutely. We prioritize healthy hair, which is why our products are free from harsh sulfates, parabens, petrolatum, lanolin, and artificial colors.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for processing and an additional 2-7 business days for delivery, depending on your location.