Returns & Exchanges

At tgin, we want you to love your curls and our products, which is why we offer a 30-day return window for items that don't meet your hair care needs. Please note that for safety and hygiene reasons, all returned products must be in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Email our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label or use a carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.